What do I do if payment verification timed out or failed?

If payment verification times out, the provider tab does not connect, or Peer says it could not capture the transaction, try these steps:

Step 1: Retry the connection

1. Close the payment-provider tab Peer opened
2. Return to Peer and start verification again
3. Follow any prompt to open the relevant transaction or activity page

Step 2: Refresh and retry

1. Close the browser completely
2. Reopen Chrome
3. Return to Peer and continue your transaction

Step 3: Try a different browser

• Chrome is the recommended browser

If the issue persists:

• Confirm you are signed in to the correct payment-provider account
• Disable other extensions temporarily
• Reinstall PeerAuth from https://chromewebstore.google.com/detail/peerauth-authenticate-and/ijpgccednehjpeclfcllnjjcmiohdjih
• Open a support ticket with the order link and the exact error message