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My order is stuck or pending, what do I do?

For Buyers (you're trying to buy USDC):

Use the countdown shown on your active order; the window is snapshotted when the order starts and can vary by route. If your order is pending:

  1. Complete the fiat payment to the seller
  2. Return to Peer and verify your payment using the PeerAuth extension
  3. If verification fails, check our FAQ for your specific error message

If the countdown expires before you complete, the order can be cancelled and the seller's USDC unlocked. If you already sent fiat, contact Support instead of waiting for expiry.

For Sellers/Liquidity Providers (your deposit shows a pending order):

  • Do NOT click "Release" until you have received the fiat payment in your account
  • Use the active order's displayed expiry instead of assuming a fixed duration
  • After an expired order is pruned, the unlocked amount returns to your available deposit liquidity
  • To reclaim funds from an expired order: Click "Manage Funds" → "Close" or "Withdraw"

If you're stuck on the verification screen:

  1. Try refreshing your browser
  2. Restart the PeerAuth extension
  3. Try a different browser (Chrome or Brave recommended)
  4. If issues persist, open a support ticket with your intentHash