Completing Orders

How do I contact the seller/liquidity provider?

Open a support ticket and we'll reach out to the seller on your behalf.

How do I get a refund or get my money back?

IMPORTANT: Contact Peer Support before starting a refund process with your payment provider. We can help you get a refund.

I accidentally sent payment multiple times, what do I do?

Your extra payment went directly to the seller's payment account. Ask the seller to refund the extra amount.

I have started an order on Zelle, but it is on hold for 24 hours, what can I do?

Contact Support as soon as possible. They can extend the transaction window through Guardian controls on the smart contract.

I've cancelled my order after sending the payment, what do I do?

Don't panic. Check if the seller left contact information, send them your transaction details, and ask them to refund you so you can send the correct amount. If you cannot reach the seller, open a support ticket.

I've made a fiat payment, how do I get my USDC?

Click "I've completed payment" after you pay, then follow the instructions. PeerAuth verifies the payment automatically and usually releases your USDC within a few minutes.

Why did I receive less USDC than expected?

Why this happens:

I've sent my payment to the wrong person, what do I do?

Error: Incorrect Recipient

I've sent the payment, but received the error "Incorrect Timestamp", what do I do?

The banking API sometimes records your payment slower than expected, which can trigger the incorrect timestamp error. If the seller left contact information, contact them and ask them to manually release the order. If you can't reach them, open a support ticket.

I've sent the wrong currency, what do I do?

Error: Incorrect Payment Currency

My order did not arrive on the expected chain or wallet, what do I do?

Your USDC may be on Base if the relay.link bridge swap failed. You can bridge it from Base to the chain you intended to use.

My order is stuck or pending, what do I do?

For Buyers (you're trying to buy USDC):

What if my payment amount is below the minimum?

The seller's minimum controls the amount you can request when starting an order. It does not block a verified partial settlement after the order has started.

PeerAuth extension couldn't verify my transaction, what do I do?

Don't panic. Wait 30 seconds, then refresh the connection. If that doesn't work, uninstall and reinstall the extension. If verification still fails, open a support ticket.

What do I do if payment verification timed out or failed?

If payment verification times out, the provider tab does not connect, or Peer says it could not capture the transaction, try these steps:

What do I do if the QR code is not working?

If the QR Code is not scanning in your payment app, try scanning it with your phone's camera app instead. If that doesn't work, open a support ticket.

I sent a Venmo payment with Purchase Protection and got an error, what do I do?

Ask the recipient to refund the payment, then resend it as a personal transfer with Purchase Protection turned off.

What happens if a user can only receive Goods and Services payments on PayPal?

Do not pay the user via Goods and Services, these are NOT supported. Cancel the transaction and choose another Liquidity Provider.

What happens if I get the error message "Payment rejected: The recipient cannot receive transfers right now." on Revolut?

The liquidity provider's account is closed by Revolut and cannot accept new payments. Cancel the order and choose another liquidity provider.