Skip to main content

How do I get a refund or get my money back?

IMPORTANT: Contact Peer Support before starting a refund process with your payment provider.

Peer is a permissionless, non-custodial platform that never has access to user funds. We cannot process refunds directly. Peer provides the platform and technology; sellers are independent.

If verification failed but you already sent payment:

  1. Contact Peer Support first - Open a support ticket with:

    • The seller's username/revtag
    • Your transaction details and proof of payment
    • A description of what went wrong

  2. Peer Support tries to reach the seller - We can try to reach the seller only if they have shared contact details. Otherwise, we cannot contact them for you.

  3. Do not dispute with your payment provider yet - This can complicate the refund. Let us help first.

To avoid this situation:

  • Always send the exact amount requested
  • Always send in the exact currency shown
  • Double-check recipient details before sending